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New Look

1.0 from 1 review
52.663943, -8.62497

10 Cruise's Street,
Co. Limerick, Ireland

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+353 61 318 956

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1 Review

New Look was first reviewed by Penny P. on 16 February 2015

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Penny P. Member since: February 2015 1 Reviews

Lives 0.61 km from New Look


I recently purchased a dress in a lovely dress in New Look. I did not try this dress on before buying and consequently never saw any of the tan marks which were on the inside and throughout the front (when buying was in a rush). When I went home I took the dress out of the bag to show my friends and they saw the state of the dress. So obviously in disgust I decided to take it back! I wasn't wearing a filthy dress especially when I hadn't wore it!
So the next day I went in with my receipt tags perfectly on it, I told the girl at the counter the issue. She said she had to check it out so she left for at least 10-15 minutes. (no consideration that I might be in a rush) She came back and put the dress on the counter she said she wasn't returning it that it wasn't there fault that the dress was in that state and I would not be getting my money back. I explained to her once again that I bought it like that while she tried to imply that I wore it. She most definitely was not giving my money back so I left it, she then caught the dress and said"Do you want a bag? I was like ya ok, Then all of a sudden while she was searching for a bad she stopped looked up and said Im asking you do you want a bag what's with your face and said why would you be so bitchy"and repeated what I said in a different tone mocking me!!! I just looked at her and said why are u being so rude? I want to see your manager now! She looked at me and said "I am the manager Love" I then said im calling customer service about you. She caught the receipt pointed at it and said there the number love now maybe send them a little email from college now have a nice day! " I have never in my life been approached by such a rude and awful women! New Look staff Lovely! Manger of the store should be fire! all I can say is that I will not be returning here ever again! All because of that manager

Reviewed on: 16 Feb 2015


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